1. Overview & Commitment
SIMAME ("CONNECT", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, mobile application, or use our laundry management platform.
By using the SIMAME platform as a customer, laundry owner, or delivery partner, you consent to the data practices described in this policy. If you do not agree with any part of this policy, please refrain from using our services.
2. Information We Collect
We collect information directly from you when you register an account, place laundry orders, manage your business, or communicate with us:
- Personal Profile Data: Name, email address, phone number, business name, and password credentials.
- Location & Delivery Data: Physical address, delivery coordinates, pickup instructions, and geolocation during active orders.
- Order & Transaction Details: Laundry items submitted, service categories, special wash preferences, order status history, and payment status.
- Payment & Billing Reference: Transaction reference numbers provided by secure payment processors (e.g., Paystack/Flutterwave). We do not store raw credit card numbers or PINs on our servers.
- Technical & Device Metadata: IP address, device type, operating system version, push notification tokens, app launch diagnostics, and crash logs via Sentry/Vercel Analytics.
3. How We Use Your Information
We process your personal information for the following legitimate business purposes:
- Processing, routing, and tracking laundry pickup and delivery requests between customers and partner laundries.
- Facilitating secure online payments and generating financial earnings reports for laundry owners.
- Sending critical transactional updates (order status changes, driver assignments, payment receipts) via push notifications, SMS, or email.
- Preventing fraudulent activity, ensuring account security, and verifying partner identity.
- Improving web app performance, diagnosing platform errors, and enhancing customer experience.
4. Information Sharing & Third Parties
We do not sell or rent your personal data to third parties for marketing purposes. Data is shared strictly as necessary to execute our services:
- Partner Laundries & Delivery Drivers: Customer name, contact number, order items, and pickup address are shared with assigned laundry partners and logistics drivers solely for order fulfillment.
- Payment Gateways: Payment details are processed securely via PCI-DSS compliant providers (e.g., Paystack).
- Infrastructure Providers: Hosting and backend database providers under strict confidentiality agreements.
- Legal Obligations: When required by court order, law enforcement request, or applicable data protection regulations.
5. Data Security & Your Rights
We implement industry-standard encryption (TLS/HTTPS in transit, HttpOnly secure cookies, database encryption at rest) to safeguard your data.
Your Data Rights:
You have the right to request access to your stored personal information, request corrections to inaccurate data, or request permanent deletion of your account. To learn more about or request account deletion, visit our Account Deletion Page.
6. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact our privacy compliance team at:
Simame LaundryConnect Privacy Office
Privacy Email: privacy@simame.tech
Support Email: info@simame.tech (simameapp.official@gmail.com)
Phone: +233-200-9098-97 / +233-551-0571-39
Location: Accra, Ghana